Careers

PMM is an Affirmative Action Equal Opportunity Employer—M/F/D/V. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, disability, age, sexual orientation, or any other consideration made unlawful by federal, state, or local laws.

 

MEDIA TECHNICIAN

 

Public Media Management service (“PMM”) offers clients the ability to prepare and distribute content, including video and audio, to any platform, whether web, mobile, broadcast, over-the-top, etc., through streamlined and automated processes.  The Media Technician team operates the Network Operations Center (“NOC”) and serves as the first line of support for clients. 

The Media Technician is responsible for:

Providing client support

  • Serves as first line of support for clients. 

  • Communicates with clients about operations of PMM and any concerns or errors that clients report, troubleshoots problems remotely, and counsels clients on actions they can take on equipment located at clients’ sites.

  • Prioritizes client concerns and escalates as appropriate to technicians and vendors.

  • Communicates with management about client relationships and proactively helps steward client relationships.

  • Keeps appropriate records of client communications, steps taken, etc.

System monitoring and support

  • Monitors computers, servers and network systems; interprets console messages from system software or applications program, and performs required actions.

  • Troubleshoots system errors working with technicians and vendors as needed.

  • Working with Tier 2 technicians and vendors, ensures maintenance of system.

  • Maintains records required to supplement console log, including problem documentation and actions taken, computer utilization logs, file identification, and similar data.

 

Content management

  • Enter media asset metadata for content received

  • Perform quality control checks on media as needed

 

Qualifications:

  • College degree with 2 years’ experience in media or technology and/or a degree from an accredited media engineering school with appropriate training certification

  • Excellent communication skills

  • Ability to build and sustain strong relationships with clients through excellent interpersonal skills, responsiveness, credibility, knowledge and patience

  • Must be extremely efficient, organized, detail oriented and focused to mitigate risk of error

  • Troubleshooting experience

  • Knowledge of system messaging and metadata

  • Experience with automation systems

  • Able to rapidly absorb and implement new technologies and procedures

  • General knowledge in the following applications:

  • Digital asset management applications and processes

  • Microsoft: Word, Excel, Outlook

  • General knowledge of film, video and audio formats, and digital encoding and compression formats/techniques

  • Prior experience with Sony Ci, Crispin automation or Myers ProTrack a plus

  • Must be able to work flexible hours to accommodate clients’ 24/7 needs

Interested candidates please apply at careers@pmm.org